Dear Sue, [Sales Mgr]
I loved staying at your hotel. I was in a dog room which was awesome being able to have my dogs with me and my kids, especially my 6 year old, had a great time on your
climbing rock. We are sure missing beautiful Boulder and the perfect weather you have!
Thank you again! :)
Aug 9, 2011
Subj: Recent stay!
We had the opportunity to stay at Boulder Outlook during our recent trip to visit our daughter at CU for Parents Weekend. We’ve stayed at a number of the local hotels and wanted to let you know that we enjoyed the Boulder Outlook very much. Our room was clean and quiet and the hotel stay was very enjoyable.
We had inadvertently booked an additional night. Without asking you credited that extra evening for us. I want to let you know that we are very appreciative of that! Our daughter is a freshman, so we will be visiting many more times of the next several years and you have a loyal set of customers.
Again thank you very much for your consideration.
Irwin & Amy W.
To The Outlook Staff ~
What a stay!
What a treat! My stay at the Outlook was like a 5 star experience at a budget price. The room was perfect, room delivery from the restaurant was prompt and delicous and my massage therapist was calming to the soul. I also enjoyed the fact that I could check all my emails and do my banking online all from your business center in the lobby. I make two trips a year to Boulder and yours will be the only Hotel that I shall rest my head.
Grand Junction, CO
Dear Mr. Martin, [Asst GM]
My wife and I currently live in Fort Collins. However, we like to get away and enjoy Boulder for a day or two at special occasions. Yesterday (March
14), we celebrated for a second time a family holiday at your hotel in Boulder.
We owe you and your team big thanks for the friendly and beautiful environment
you have created, which consistently makes our stay a very pleasant
More specifically, thank you for the:
1. friendly, prompt, and accomodating service at the front desk,
regardless of the person on duty. Last year, we received a big plate with cheeses and
fruits to accompany the champaigne we brought. This year, we were given a very
convenient room facing the pool.
2. neat and spacious room
3. clean and well-maintained pool area
We are certainly thinking to visit you soon for another family occasion.
Best wishes for a good business and good life.
Konstantin C., Fort Collins, CO
Dear Derek:[Front Desk]
Thanks! We had a wonderful time and enjoyed our stay. Everyone was very
helpful at all times. We received better customer service at your hotel
than found in many 5 star hotels. Thanks again,
Rhonda and Family.
Ft Collins, CO
Dear Dan, [Ambassador of Cool]
Our family just spent a fantastic week in Boulder. The week was spent hiking, skiing, visiting NCAR, downtown Boulder, etc. Key to all this was establishing a "base camp" to come back to at the end of the day. Your staff made every effort to accommodate our needs. We really appreciated the smile at the front desk and the inquiry of how our day went. I think the smile on our children's faces said it all. In fact, they want to return next year and 'ring in the New Year again. Suffice it to say we will spread the word to our friends about your hotel. Thanks again to you and your staff. We will be back again.
Patrick, Kelley, Tanner, Taylor & Kiefer S., Lawrence, KS
Dear Mr. King: My family and I very much enjoyed our recent stay at the Boulder Outlook. We arrived on July 8th and stayed four nights. The room was clean and well kept, our two girls loved the pool, the food was excellent (truly several notches above most hotels in this price range!) and the jazz night was a fun surprise. Keep up the good work! We will definately come back, and yes, you may quote me on your website if you wish.
Oak Park, IL
I just wanted to let you know what a wonderful hotel you have there in Boulder. This may be the best hotel for the money that I have ever had the pleasure of staying at. Your rooms were comfortable, roomy, and quiet; our two children thoroughly enjoyed your pool; and your breakfasts were hearty and healthy. What more could anyone ask for?
One gentleman in particular was of enormous assistance to us with the Boulder map. We were looking for a bike rental facility, and I simply could not get over his hospitality in making telephone calls for us right there on the spot! I had wanted to thank him personally, but when we were checking out, I did not see him.
You can be sure that if we are ever in Boulder again, we'll be staying at the Outlook. If there is any hotel rating service out there that seeks the opinions of guests, I'd be happy to make a recommendation for your hotel!
Anne K. Baton Rouge, LA
The family atmosphere made our stay comfortable. We're 'older' folks but loved hearing the children play in the pool. The hotel is also geared to couples and seniors.
Hal and Phyllis D., Monte Vista, CO
Have traveled the world and this is one of the best hotels I've stayed at.
Gary, San Diego, CA
Wonderful service from the front desk, housekeeping and great continental breakfast. We can't wait to bring our kids back to play! Also, it is great to be in an eco-conscious environment - no chlorine in the pool, natural soap and organic coffee. You are 'the cure for the common hotel'.
Anonymous note left in room, Mar 21, 2005
Great experience! Very friendly and helpful for 'out-of-towners' looking to get to know Boulder. Liked the free wireless Internet.
John H., Goodyear, AZ
We drove up from San Antonio this week - some of our best vacations we just drive to an area and see what it's like. We drove through Denver and decided it was too big a city. When we got to Boulder, we stopped in at a few hotels to check rates and how they looked. When we came into your lobby and my son saw that huge climbing rock up ahead, we knew this was the place. The young man at the front desk last night was the sweetest thing - very helpful about anything we needed! We're going back and tell our whole family about this hotel for our reunion. We'll be back.
Cynthia, San Antonio, TX
I loved the interior and the look of your hotel. I was just delighted! Everyone I met there was very friendly. After traveling for two decades around the world for business and pleasure I have certainly formed my own view of what constitutes good, polite service and what doesn’t. You guys are really terrific!
Amy Claire, Boulder, CO
(A note left at the front desk)
Dear Management and Staff,
It has been a pleasure to stay here where we have been greeted graciously by your workers, from the front desk to the housekeeping department. Good customer service is rare. All of you have been so friendly and accommodating.
Thank you for making our stay so enjoyable!
Malinda & Patti, (Room 127)
I've never felt more welcome with my dog in any other hotel - every employee that I encountered was laid back, friendly and attentive (especially Jake). We will definitely return to Boulder. When we do, I know where we will be staying.
Kari M., Kansas City, MO
We were out touring Boulder and called back to the Outlook front desk to find a good restaurant. Kevin was incredible help with recommendations, directions and he called to make the reservation for us. In fact, he did just about everything but take us there himself!
Thank you for making our stay so enjoyable!
Roger, Princeton, NJ
(After a series of e-mails between Layne Foley - our incredible Cornell Hotel School intern - and future guests, Dana Hart and family from Columbia, MO, Layne sent Dana a packet of info about activities that might be right for her family and offered to make arrangements for them ahead of time…here's Dana's reaction)
WOW - I am so impressed! I have never received such great personal
attention ;) Thanks for all your help, advice, recommendations, etc. I
will read over everything and brainstorm with the kids. It is a challenge to plan a fun family vacation from 800 miles away! But it sounds like you'll have the info we need! Thank you very much! We are SO looking forward to it; our heat index has been 105 this weekend, so the mountains are definitely beckoning us west!!
Thanks again, Layne; we'll look you up and say thanks in person when we
Dana and kids
Keep it up!
As a single parent, this was great!! I will be coming back.
Scott, Goddard, KS
It's been great staying at the Boulder Outlook. I felt completely pampered and all the foliage in the common areas made me feel I was in the Tropics...
Liz, Estes Park, CO
All I can say is...YOU GUYS ARE AWESOME!!! You and your staff were the talk of our visit! There was no waiting, there were no mistakes, the Pasta dinner was fantastic, the staff was so helpful and the facilities were terrific!
We will definitely be back next year!! (hopefully with about 40 more people though!)
We did WIN the National Championship title to boot!! Thanks again for your help in making us the nations top triathlon club...we certainly did enjoy ourselves in Boulder!
Dwayne, Columbia Multi Sports Club
Again, thanks for your help. We’re looking over the Program Evaluations from this summer’s conference, and everyone who stayed at the Outlook is giving it rave reviews! We feel really confident about sending our participants there, which says a lot!
Julia, Naropa University
Thanks for asking about the workshop. It went very well; I had some very positive feedback. Certainly I would do a few things differently were I to do it again, but most of the changes would be minor.
The attendees were very impressed with the accommodations, by the way. And I was impressed with your extremely competitive rates. If I run a workshop of this sort again, I'll definitely use the Outlook.
It's been great working with you, personally. I encountered a good number of snags in putting this workshop together, and it was nice that the accommodations issue was one I never had to worry about. Thank you again for your friendliness and professionalism.
Eric, University of Colorado, Math Center
The rates we received were reasonable for the level of quality. VERY Good staff all around. Good free breakfast and a reasonable restaurant and bar.
Tom, Oshkosh, WI
I greatly appreciate the commitment to recycling & water conservation. The Wireless Internet access is also something that would make me stay here again.
John, Colorado Springs, CO
Great feel and atmosphere. It feels like Boulder here. I'll be back.
Jeff, Castle Rock, CO